Frequently Asked Questions

Delivery time:

• for cash pick up and bank deposit, where available, it can normally take from 1 hour up to 1 working day, depending on destination and local regulations
• for SEPA payments (within Europe), it normally takes 24 hours.
• for SWIFT payments (outside Europe) I can take between 1 and 3 working days.

*Delivery times are measured in working days and may vary depending on the currency, destination and local regulations. **Delivery times could vary where a transaction is delayed due to compliance reasons, which are matters out of our control.

You will need one of the following to register with INARA:

• Valid Passport (Current signed passport)
• UK driving licence
• EU member state ID card
• Biometric UK Residence Card

You will also need a recent proof of address such as:

• Document from a UK regulated financial services firm i.e. Bank/Building society investment account or insurance company statement, Mortgage statement (dated within last 12 months)
• Council tax statement (dated within last 12 months)
• Utility statement including gas, electricity, water (dated within last 3 months)
• Local council rent card or tenancy agreement

*For large transactions or large accumulated thresholds, you will be asked to provide source of funds.

You can send from as little as £20 up to £500,000.  Larger amounts can be considered subject to local regulations.

In-store: Cash, Debit Card or bank transfer

Inara takes the security of your information very seriously. Below are some of the security measures in place.

SSL & Encryption
All personal information that you enter via our online service, email link or over the phone, is private and secure. We encrypt any personal information you have entered using SSL Security before transmitting over the Internet to our servers. Because all of the data that you send through, including your name, address & card details is encrypted using 128-bit SSL technology, in the extremely unlikely event that the data is intercepted, it would be incredibly difficult to decipher.

Encryption works by scrambling words and numbers before they travel across the Internet so they can’t be read or altered. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, the Internet Address you are visiting will change to “https:” and an icon resembling a padlock will appear somewhere your browser window. These combined events are an indication that the site is secure.

Credit/Debit Cards
It’s safe to use credit/debit cards with us. We check the authenticity of the credit card details and we encrypt all the details and only use them to send the transaction to our card processing company, Secure Trading. The card details are not shared with any staff or third-party companies. Always remember that as a precaution, you should never send credit/debit card details via standard email as this is not secure. In the unlikely event of unauthorized card use, please be sure to contact your card issuer immediately as per your contractual arrangement with them. Provided you have informed your card issuer promptly of any unauthorized use, loss or theft, most card issuers either completely cover the charges that result or will significantly limit your liability.

Firewalls
We employ firewalls in front of our servers. A firewall is a combination of hardware and software deployed to control the information that can pass from the Internet into our internal systems and servers. Firewalls enforce a set of rules intended to bar intruders gaining access to services on our servers.

Monitoring
We monitor our systems for evidence of attempted break-ins.

Automatic session logout
We will automatically log you out of your secure link after your session has been inactive for 15 minutes. The automatic logout is intended to protect your account information from passers by if you leave your computer unattended. Once logged out, you will need to re-open the link to proceed.

• Full name as it appears on their ID
• Telephone Number – Landline and/ or Mobile No.
• Country
• City
• ID Number*
• CPF* (for Brazil only)
• Address* (in some cases)

Bank Deposit Transactions

• Full name as it appears on their ID
• Telephone Number – Landline and/ or Mobile No.
• Country
• City
• ID Number* (for some countries)
• CPF* (for Brazil only)
• Bank Name
• Account Number
• IBAN and SWIFT*
• Routing, ABA* (for USA)

*Beneficiary details vary from country to country so please check with us before you make the transaction.