Frequently Asked Questions

Why should I choose INARA instead of my bank?

With Inara you save money by using our experience, market knowledge and focus to get you the most competitive exchange rates around. We offer one to one advice to understand your requirements, which helps us suggest the best solutions because we know money transfers can be complicated BUT our team are always on hand to guide you every step of the way.

How do I know my money is safe with INARA?
Inara is authorised and regulated by the FCA and have been in business since 1999 and helped thousands of happy clients successfully send money abroad.
How do I set up an INARA account, and how long will it take?
Opening an Account with Inara takes just a few minutes. You can register ONLINE or face to face at one of our branches.
How long would it take for the money to arrive?
Delivery time:

  • for cash pick up and bank deposit, where available, it can normally take from 1 hour up to 3 days, depending on destination and local regulations
  • for SEPA payments (within Europe), it normally takes 24 hours.
  • for CHAPS (outside Europe) I can take between 1 and 3 days.

*Delivery times are measured in working days and may vary depending on the currency, destination and local regulations.
**Delivery times could vary where a transaction is delayed due to compliance reasons, which are matters out of our control.

Do I need to provide ID to register to send money?
You will need one of the following to register with INARA:

  • Valid Passport (Current signed passport)
  • UK/EEA Photo card driving licence
  • EU member state ID card
  • Residence Card
  • Fire arms Certificate
  • Police Registration Certificate

You will also need a recent proof of address such as:

  • Document from a UK regulated financial services firm i.e. Bank/Building society investment account or insurance company statement, Mortgage statement (dated within last 12 months)
  • Council tax statement (dated within last 12 months)
  • Utility statement including gas, electricity, water (dated within last 3 months)
  • Telephone (not mobile) bill (dated within last 3 months)
  • Local council rent card or tenancy agreement
  • Legal document recognising title to property
  • Instrument of a court appointment (liquidator/grant of probate)

*For large transactions or large accumulated thresholds, you will be asked to provide source of funds.

How much money can I transfer?
You can send from as little as £20 up to £250,000.  Larger amounts can be considered subject to local regulations.
Payment Methods
Online or over the phone: You can pay using a Debit Card or Bank Transfer

In-store: Cash & Debit Card

How secure is your payment method over the Phone or Secure Link?
Inara takes the security of your information very seriously. Below are some of the security measures in place.

SSL & Encryption
All personal information that you enter via our online service, email link or over the phone, is private and secure. We encrypt any personal information you have entered using SSL Security before transmitting over the Internet to our servers. Because all of the data that you send through, including your name, address & card details is encrypted using 128-bit SSL technology, in the extremely unlikely event that the data is intercepted, it would be incredibly difficult to decipher.

Encryption works by scrambling words and numbers before they travel across the Internet so they can’t be read or altered. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, the Internet Address you are visiting will change to “https:” and an icon resembling a padlock will appear somewhere your browser window. These combined events are an indication that the site is secure.

Credit/Debit Cards
It’s safe to use credit/debit cards with us. We check the authenticity of the credit card details and we encrypt all the details and only use them to send the transaction to our card processing company, Secure Trading. The card details are not shared with any staff or third party companies. Always remember that as a precaution, you should never send credit/debit card details via standard email as this is not secure. In the unlikely event of unauthorized card use, please be sure to contact your card issuer immediately as per your contractual arrangement with them. Provided you have informed your card issuer promptly of any unauthorized use, loss or theft, most card issuers either completely cover the charges that result or will significantly limit your liability.

We employ firewalls in front of our servers. A firewall is a combination of hardware and software deployed to control the information that can pass from the Internet into our internal systems and servers. Firewalls enforce a set of rules intended to bar intruders gaining access to services on our servers.

We monitor our systems for evidence of attempted break-ins.

Automatic session logout
We will automatically log you out of your secure link after your session has been inactive for 15 minutes. The automatic logout is intended to protect your account information from passers by if you leave your computer unattended. Once logged out, you will need to re-open the link to proceed.

What details from the receiver side do I need?
Pick Up Transactions

• Full name as it appears on their ID
• Telephone Number – Landline and/ or Mobile No.
• Country
• City
• ID Number*
• CPF* (for Brazil only)
• Address* (in some cases)

Bank Deposit Transactions

• Full name as it appears on their ID
• Telephone Number – Landline and/ or Mobile No.
• Country
• City
• ID Number* (for some countries)
• CPF* (for Brazil only)
• Bank Name
• Account Number
• Routing, ABA* (for USA)

*Beneficiary details vary from country to country so please check with us before you make the transaction.

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Maestro MasterCard Visa PCI
Secure transfers

Inara-Transfers Ltd. Is authorised and regulated, by the Financial Conduct Authority (FCA), FRN number 572188, as a Payment Institution (API), as required under the payment services regulation 2017. We are also registered with HMRC as a Money Services Business, MLR registration number XHML00000105647. Company registration number 3786396.

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